We understand that supplying artwork can be a bit of a minefield so we try to keep things as simple as possible. Upload your artwork in the basket/checkout, if you have issues you can send your files to You can also send your files to the email address above, using a third-party such as WeTransfer or email us a download link. In the email, please include your full name, address and order number for verification. We will confirm once we have received your artwork.

Accepted file formats:

  • Adobe Acrobat – PDF (Press Quality)
  • Adobe Illustrator – AI / EPS
  • Adobe Photoshop – PSD (Hi-res)
  • JPG / JPEG (Hi-res)
  • TIFF (Hi-res)

We will reject artwork that:

  • Does not have a 3mm bleed
  • Is showing crop marks
  • Is in an unaccepted colour profile
  • Is not in the correct proportions
  • Is missing images (linked or embedded)
  • Does not have outlined fonts
  • Is not in an accepted file format (see list)
  • Has an inappropriate or confusing filename
  • Is protected by a password
  • Is not an appropriate hi-res file (see below)

Unaccepted file formats:

  • QXP (Quark Xpress)
  • CDR (Corel Draw)
  • SVG (Scalable Vector Graphics)
  • GIF
  • PNG
  • BMP
  • DOC/DOCX (Microsoft Word)
  • XLS/XLSX (Microsoft Excel)
  • PPT/PPTX (Microsoft Powerpoint)
  • PUB (Microsoft Publisher)

Document Sizes & Resolutions

If your requirement includes a piece of hardware such as a roller banner unit, pop up frame, flag pole or framework then please download the appropriate artwork template and follow the instructions on the document. To use any of our artwork templates, simply click on the product you require the template for, scroll down and click on the Artwork Templates & Data Sheets tab to view a range of available downloads. If you are creating artwork for printed products that do not require hardware (banners, posters, foamex etc), then please follow the guidelines below to setup your files correctly. PDF files have a maximum size of 5000mm. If any dimension of the product is greater than 5000mm, please produce the artwork to scale. For very large artwork such as hoarding walls, 10% scale can be utilised at 1000dpi for images, or use vectors as these will scale perfectly. 

We suggest setting your artwork up at the following sizes and resolutions:

  • 100% scale at 150 dpi
  • 50% scale at 300 dpi
  • 25% scale at 600 dpi
  • 10% scale at 1000 dpi

Crop, Grommet Marks, Bleed and Setting Up Cut To Shape Graphics

Please ensure that bleed is added to the edge of your print file. We require 3mm bleed when the document is setup at 100% scale. If the document is 50% scale then please set the bleed to 1.5mm, at 25% scale 0.75mm and at 10% scale 0.3mm bleed. Please do not add crop marks to your file. If your artwork is for a banner then please set your document size to the visible size of the banner + 3mm bleed, we will add the hem area. We will also add any grommet marks for the eyelets if these are required. Eyelets are equally spaced at roughly 500mm intervals unless otherwise stated by you in the upload artwork notes field. Cut to shape artwork – create a new layer above the artwork layer. Create the shape with a stroke in Illustrator on this layer. Create a new spot colour, unique in the document, you could use Magenta, and make the colour name CutContour. Please note the uppercase ‘C’ letters in CutContour are required. Please ensure the stroke has the overprint stroke option selected in the attributes palette.


Our printers convert all colours to CMYK. To ensure your print comes out the correct colour please make sure your document colour mode is set to CMYK. If the colour mode is set to RGB our printers will interpret this and automatically convert it to CMYK, which usually causes a slight shift. Pantone colours are supported by our system. Our printer still generates the colour from CMYK however the colours are usually very close. Please set Pantone colours as spot colours- these will be recognised by the printer software. If you have a job that is very colour sensitive, we will require a hard copy to match it to. Colour matching and samples will be charged for separately- we will contact you to discuss your exact requirements beforehand.

Text and Effects

Please convert all text to curves/outlines or alternatively embed the fonts. For transparencies, drop shadows and complex gradients, please flatten where possible as it is common for these effects to cause issues and can result in the print being different than expected.

Approval and Proofs

We send PDF proofs  via email and require approval prior to the job being passed for print. It is the customer’s responsibility to check that the proofs are correct for layout and content. No spelling or grammar check will be undertaken by us, as the fonts will have been outlined prior to upload and are therefore can’t be edited. Colour may vary on monitors and therefore the PDF proof cannot be used to guarantee colour. Artwork not supplied to our requirements will likely render an unsatisfactory result and delay your order. If you’re unsure about the artwork you have, please check with us beforehand to ensure there are no complications. If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artwork from our customers is supplied in a variety of scales.

Sending Your Files

Please use the upload facility on this website. Once you have added your items to the cart you are able to assign the artwork to each of the items. This links the artwork to the correct hardware and enables us to ensure that these are paired accurately once printed. If your item has the option of double sided print, you can upload a separate graphic for either side or just one file if the graphic is to be the same design on both sides. Please use the additional information area to give us any specific details you would like us to consider when producing your job. Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling or grammatical errors, RGB colour mode, overprint, resolution, missing fonts or missing images.


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