Delivery

Deliveries

We only deliver to Mainland UK.

Our standard delivery charge is £15.00. We offer a variety of courier services to choose from at the checkout. Standard delivery is usually the next working day from the day of despatch (so an order despatched on Tuesday would be delivered on Wednesday).

We also offer timed delivery services (before 10:30am and before noon) for an additional charge.

Please note: we do everything within our power to ensure that goods are despatched on time, however there can be rare occasions when production may be delayed due to circumstances beyond our control.

With regards to courier delivery times, there is no insurance or consequential insurance for late deliveries with next day couriers. We would always recommend that you arrange for a delivery to be made in advance of your required date to ensure you receive your order at the time you need it.

For no-fail deliveries we can arrange for a dedicated vehicle and driver – please call us for a quote.

We use Interlink Predict and DPD for all of our deliveries depending on the products ordered. We provide you with a link to track your package once the order is despatched, and this will take you to an external secure tracking page.

Damaged Orders

We carefully pack your order to ensure it leaves our production facility in pristine condition. In the unfortunate event that your products are damaged in transit, please sign for the goods as 'damaged' and contact us as soon as you receive your order so that we can help.


Returns & Cancellations

If you are unhappy with the quality of your products, please contact us as soon as you receive your order. Due to the nature of printed products, refunds are subject to an inspection to check if the original product was defective. In most cases we can't cancel an order once it is received as we begin production very quickly. Please call us as soon as possible if you do need to amend or cancel an order, so that we can advise you if this is possible.

If you do not receive your order within the expected time frame, please call us on 01604 774868 so that we can investigate the issue with the courier.

 

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