Big Print (hereby referred to as “The Company”) is committed to providing our clients with complete satisfaction with the services we provide. Each client is assured personal attention in the execution of their project, subject to the technical limitations and legislative requirements of the medium. The following Terms and Conditions detail the relationship between The Company and the Client regarding any services provided. The Company requires that the Client sign a written confirmation of an order by e-mail, fax or letter detailing the agreed upon work and cost of services, before work will commence. All goods must be paid for in full before project commencement. By placing an order with The Company you have read, understood and accepted these Terms and Conditions fully.

Design Brief

To help ensure that design, development or production and media are correctly targeted, the Client will provide us with a clear and precise brief (in writing, if so requested by The Company). The Client will make available all information relevant to the brief and give The Company such co-operation as reasonably required. The Client will ensure that at all times the facts given about their products or services are accurate and NOT misleading. The Client will inform us without delay if they consider that any claim or trade description submitted to them by us for approval is false or misleading in relation to their products or services.

Provision and Lawful Use

All content and images are to be supplied by the Client unless otherwise agreed. It is the Clients responsibility to ensure that any website or printed material is lawful and does not infringe any copyright or any other laws. It is also the Clients responsibility to carry out any market research as to the viability and profitability of any project before accepting any quote. All material, both text and images, supplied by the Client and used in construction with the Client’s website or any printed materials, will remain the Client’s property. All such material will be assumed to be the property of the Client and free to use without fear of breach of copyright laws. The Client will obtain all necessary copyright permissions, licenses and authorities, with respect of the use of all copy, graphic images, registered company logos, names, trademarks or any other supplied material. The Company are required to obtain permission to use any items produced for the Client for any marketing material.

Design Process

Once a commission has commenced, it will be completed using the information, data, text and images provided at project commencement or during the design phase. Once the design process has been completed, the project will be presented to the Client who may make sets of authors amends to design and content as required. Any amendments, unless otherwise stated in the approved quotation, will be charged on a time basis at our Standard Hourly Rate. Once the design phase (detailed above) has been approved, any changes to any work completed or part completed requested by the Client or any other part beyond our control, will be charged to the Client on a time basis at our Standard Hourly Rate. The Company reserves the right to alter prices at any time without notice. If a Client has commissioned any services from The Company prior to a change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase. At project acceptance The Company can provide an estimated completion date, however, we cannot guarantee this date as a final completion date. The Company will use all reasonable endeavours to meet quoted completion dates. However, time is not the essence of the Contract and The Company will not be liable in cases of late reporting, however caused, nor shall lateness be deemed to be a breach of Contract or an act of negligence.

Payment Terms

Invoices from The Company must be paid via our Stripe or Paypal methods. The Company reserves the right not to provide services, hardware or printed material until full and final payment is received and any open accounts are closed. Accounts in default are subject to an interest charge on any outstanding balances. If the client goes into default, the client agrees to pay The Company its reasonable expenses including, but not limited to, solicitor and collection agency fees incurred in enforcing its rights under these Terms and Conditions. The Company reserves the right to enter a clients premises to retrieve any property belonging to The Company.

Errors and Omissions

It is the CLIENT’S responsibility to check proofs (if provided) carefully for accuracy in all respects, ranging from spelling to technical illustrations. The Company and the Designers are not liable for errors or omissions. Your signature or that of your authorised representative is required on all mechanicals or artwork prior to release for printing or other implementation.

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